About Wiki Read Receipts

Wiki Read Receipts allow you to share important information from a person's Wiki and ask others to confirm they have read it.

This is particularly useful when sharing updates to support plans, routines or other important information with families, support staff and professionals.

What Can You Send?

You can send Read Receipt requests for:

• An individual Wiki Page

• A whole Wiki Section

• An entire Wiki

You can also send Read Receipt requests in bulk to multiple people who already have access to the relevant Wiki or Section.

Sending a Message with Read Receipts

When sending Read Receipts, you can include a message explaining what people need to read and why.

For example:

“Please read the updated physiotherapy routines and confirm when you've finished.”

This allows you to notify several people at once, rather than sending individual requests.

Receiving and Responding

People receiving a Read Receipt request can:

• Open and read the information.

• Confirm they have read it.

• Send a message back to the sender.

This encourages communication and helps everyone stay informed about important changes.

Who Can Receive Read Receipts?

Read Receipts can be sent to:

• Multi Me users who have access to the relevant Wiki content.

• People accessing the Wiki through secure email access links.

Bulk sending allows you to select multiple eligible recipients.

Tracking Read Receipts

Read Receipt activity is recorded in the Wiki Log, where you can see:

• When requests were sent.

• Who received them.

• Who has confirmed reading the information.

• Any messages or responses.

This information can also be exported for auditing, reporting and quality assurance.

Why Use Read Receipts?

Read Receipts help you:

• Share important information with several people at once.

• Keep families, staff and professionals informed.

• Encourage consistent support.

• Record who has acknowledged important updates.

• Support communication and accountability.

Remember: A Read Receipt confirms that someone has acknowledged reading the information. It does not necessarily mean they have fully understood it. Important changes may still need a conversation or practical demonstration.