Wiki Read Receipts provide a formal way of sharing important information within a Wiki and confirming that users have read and understood it.
Read Receipts can be sent to:
Registered Multi Me users who have access to the Wiki
Users accessing the Wiki via secure email access links
This feature helps support communication, accountability, consistency of support, and collaborative working across teams.
Sending a Read Receipt
When sending a Read Receipt, the sender can include a message explaining what needs to be read and why.
For example:
“Please read and familiarise yourselves with the new physio routines added to Tim’s Wiki.”
Read Receipts can be sent for:
Individual pages
Whole sections
Entire Wikis
Receiving and Responding to a Read Receipt
When a user receives a Read Receipt request, they can:
Confirm that they have read the information
Send a message back to the sender
For example:
“Thanks, I have read the notes from the physiotherapist. Could you ask them to take a short video of some of Tim’s routines, as this would make them easier to understand?”
This helps encourage active communication and shared understanding between support staff, families, and professionals.
Supporting Collaborative Working
Wiki Read Receipts help ensure that important support information is:
Shared consistently across teams
Acknowledged by staff and supporters
Clearly communicated and understood
Audited for quality assurance and compliance purposes
In this way, information within the Wiki can be collaboratively developed, updated, shared, and evidenced across the person’s support network.
Reporting and Audit Trail
Information from Wiki Read Receipts can be viewed and exported using the Wiki Log feature.
This provides an audit trail showing:
When Read Receipts were sent
Who they were sent to
Whether users confirmed they had read the information
Messages and responses linked to the Read Receipt
This can support reporting, compliance, safeguarding, and quality assurance processes.