Adding users into Groups and Communities (multiple users at once) : Help Desk

Adding users into Groups and Communities (multiple users at once) Print

Created by: Charles Levinson

Modified on: Thu, 28 Mar, 2019 at 6:00 AM

Once you have created Users in your AH Panel you then need to add them into Groups and Communities before they will be able to access each other. If you have not created any Groups or Communities yet please see this article.

On the User table you will notice under the 'Groups & Communities' column the number of Communities and Groups that user has joined. You can click on this for each individual user and add a Community and its Groups from here. The easiest way to do this for more than one user is by using the check box and drop down functions as outlined in the steps below:

Step 1. Tick the accounts you want to add to the Group and Community

Step 2. Using the drop down choose 'Add to Community' then click 'OK'

Step 3. Choose the Community you want to add them to

You have now added these users to this community. To now add them to groups in the community follow these steps:

Step 4. Tick the accounts you want to add to the Groups

Step 6. Choose 'Add to Community Group' from the drop down and then click 'OK'

Step 7. Choose the Groups you want to add the users to (multiple select is possible) then click 'Save'

You have added the Users to a Community and its Groups. You can remove a User from certain Groups or a whole Community (removes them from all the Community Groups) in the same way choosing the 'remove' option form the drop down.

Charles is the author of this solution article.

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Adding users into Groups and Communities (multiple users at once) Print

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