Understanding Diary Notifications in Multi Me

Multi Me offers several ways to keep you informed about activity in your own Diary or in a Diary belonging to someone you support.

You can see updates on your Activity Page, receive email notifications, or get push notifications through the Multi Me Mobile App.

You can also choose to follow particular Diary Tabs and logs, so you receive notifications about the information that's most important to you.

1. What types of notifications are available?

Important: The daily activity email summary is separate from Diary-specific notifications. New Diary blog entries are not included in the daily summary.

2. Viewing updates on your Activity Page

Your Activity Page helps you keep up to date with information shared by people in your Circle, Groups and Communities.

Depending on your connections and permissions, you may see:

• Diary blog posts and shared updates.

• Comments and other activity.

• Updates from people and groups you're following.

This is useful if you'd rather check what's happening when you sign in instead of receiving separate notifications.

3. Receiving a daily activity summary by email

You can choose to receive a daily email summary of general Multi Me activity.

To manage this:

1. Sign in to Multi Me.

2. Open My Account Settings.

3. Select Email Notifications.

4. Find the daily activity summary setting.

5. Choose whether you want to receive these emails.

Remember that Diary-specific notifications are managed separately.

4. Setting up notifications for a particular Diary

You can follow activity in your own Diary or another person's Diary that you have permission to access.

To set up notifications:

1. Sign in to Multi Me using your web browser.

2. Open the Diary you want to follow.

3. Select Manage Access.

4. Find your username in the list of people who have access.

5. Find the Diary Tabs or individual logs you want notifications about.

6. Enable the relevant envelope icons.

The envelope icons control different notifications depending on where they appear.

Notifications for new Diary blog entries

The main envelope icon enables email notifications for new Diary blog entries.

• Notifications are sent by email only.

• Multi Me checks for new entries every hour, at 30 minutes past the hour.

Notifications for answers to individual Diary logs

The envelope icons beside individual Diary logs enable notifications about new answers.

These can be received by:

• Email.

• Push notification through the Multi Me Mobile App.

Multi Me checks for new answers every hour, at 15 minutes past the hour.

A notification is sent only when at least 30 minutes have passed since the most recent answer.

Why the delay?

When someone completes a Diary log, they may answer several questions in one session.

Rather than sending a separate notification for every answer, Multi Me waits until they've finished. This helps reduce unnecessary notifications while keeping everyone informed.

5. Notifications for comments on Diary log entries

When someone adds a comment to a Diary log entry, Multi Me can send an immediate push notification through the Multi Me Mobile App.

These notifications:

• Are sent through the mobile app.

• Are sent immediately.

• Are not sent by email.

Unlike notifications about answers to Diary logs, comment notifications do not have the hourly waiting period.

6. Receiving push notifications on your phone

If you use the Multi Me Mobile App, make sure:

1. You're signed in to the app.

2. Push notifications are enabled in the app's settings.

3. Your phone allows notifications from Multi Me.

4. You've enabled notifications for the relevant Diary logs through the web application, where required.

This allows you to receive supported Diary notifications without needing to check your email.

7. What is the bell icon for?

The bell icon in the Diary's Manage Access area is used for sending reminders.

It is separate from the envelope icons used to manage notifications.

8. Not receiving notifications?

If you're not receiving notifications, check that:

• You have access to the Diary.

• You've enabled the relevant envelope icons under your username.

• Your email address is correct in My Account Settings.

• Push notifications are enabled on your phone if you're expecting mobile notifications.

• You've allowed enough time for hourly notifications to be sent.

If you still need help, speak to your Buddy or Portal Administrator, or contact the Multi Me support team.

Related Article:

Enabling notifications for Diary Tabs/Logs