How to Archive Users (Portal Admin)

Portal Admins can archive users within their Portal.
Archiving a user prevents them from accessing their account while preserving their activity history.

To archive a user

1. Select the user (or multiple users) using the checkbox next to their name in the Portal Admin user table.

2. Open the Select Action drop-down menu.

3. Choose Archive Users.

4. Click OK next to the drop-down menu to begin the archive process.

5. You will then be asked whether you want to remove the user(s) from their associations, such as:

   • Circle or Group memberships

   • Access to other users’ Wikis, Diaries, or Stuff

6. Click the orange “Archive” button to confirm.

What happens when a user is archived

• The user is logged out of all devices.

• They cannot log in again while their account is archived.

• Their activity history is preserved, but their profile will show that they are archived.

• Archived users are hidden from the main user list unless you choose to display them.

How to unarchive a user

1. In the Portal Admin table, click Show archived users.

2. Select the archived user using the checkbox.

3. Open the Select Action drop-down menu.

4. Choose Unarchive User and confirm.

The user’s account access will then be restored.

Important note

If you plan to temporarily suspend a user’s access, you may wish to leave the association options unchecked when archiving.

If associations are removed during archiving, you will need to re-grant access to Circles, Groups, Wikis, Diaries, or other content when the user is unarchived.