I've forgotten my password. How do I reset it?

If you've forgotten your Multi Me password, don't worry! Multi Me can help you reset it.

How to reset your password

1. Go to my.multime.com.

2. On the sign-in page, select Trouble logging in? Click here to re-set your password.

3. Follow the instructions on the screen.

What happens next depends on whether you have an email address linked to your Multi Me account.

If you have a registered email address

1. Multi Me will send you a password-reset email.

2. Check your email inbox.

3. Open the email and follow the link to create a new password.

4. Return to Multi Me and sign in with your new password.

Didn't receive the email? Check your Junk or Spam folder.

If you don't have a registered email address

Don't worry! You can still get help.

The Forgotten Password option lets you notify your Buddies that you need help resetting your password.

An authorised Buddy or Portal Administrator can reset your password for you.

You can also contact your Buddy or Portal Administrator directly and ask for help.

Keep your account safe

Choose a password that other people cannot easily guess.

We also recommend using two-step sign-in (multi-factor authentication) to help keep your account secure.

For more information, visit our Account Security guides.

Need more help?

If you're a Buddy helping someone reset their password, see our guide:

How do I reset a Supported User's password as their Buddy?